How do I contact you for general enquiries?
For any questions about our e-books, printables or formulation guides, please email us at
womanwithmind@gmail.com. We aim to respond within 2–3 business days.
I have an issue with my order or download. What should I do?
All products are sold and delivered through Etsy. If you have an issue with your order, download link or file access, please contact us directly through your Etsy order page — this is the fastest way to resolve it. Alternatively, email
womanwithmind@gmail.com with your order details.
How do I receive my e-book after purchase?
All e-books and printables are instant digital downloads delivered through Etsy. Once your payment is confirmed, you will receive an email from Etsy with a download link. You can also access your downloads at any time from your Etsy account under Purchases & Reviews.
How long is my download link valid?
Download links on Etsy are available for a limited time after purchase. We recommend downloading your files immediately after purchase and saving them to your computer or cloud storage (e.g. Google Drive). If you have trouble accessing your download, please email us at
womanwithmind@gmail.com.
What format are the e-books in?
All e-books are delivered as high-resolution PDF files sized for A4 printing. The calculator products also include an Excel (.xlsx) file with built-in formulas.
Can I print the e-books and printables?
Yes — all files are sized for A4 printing and can be printed as many times as you like for personal use only. Files may not be shared, resold or reproduced commercially.
Are refunds available?
Because these are digital products that are delivered immediately upon purchase, we are unable to offer refunds or exchanges. However, if you experience any technical issue with your files, please contact us and we will do everything we can to resolve it.
Are the formulas suitable for beginners?
Yes — our guides are written for complete beginners as well as more experienced formulators. Each guide explains the science behind the ingredients, not just recipes to follow. You will need basic kitchen equipment and ingredients available from DIY cosmetic suppliers.
Where can I buy the ingredients to make the formulas?
We recommend sourcing ingredients from reputable DIY cosmetic suppliers. A curated list of online suppliers worldwide is available on our blog. Always source from suppliers who provide full safety data sheets (SDS) for their ingredients.
Can I sell the skincare products I make using your guides?
The formulas in our guides provide a foundation for creating your own products. However, if you intend to sell cosmetics, you are responsible for ensuring your products comply with all applicable local regulations, including safety assessments, labelling requirements and product notifications. Please consult a qualified cosmetic chemist or regulatory consultant for commercial production.
I have a question not listed here. How do I contact you?